Pyrénées-Atlantiques

Here below, we will explain the most important updates to our privacy policy. If you would like more information, you will find it on here. 

Wallapop, as many other companies, have updated our privacy policy in order to comply with the European regulation on the protection of data. You can obtain more information on these data protection regulations (GDPR) [or RGPD in Spanish] via this link.

Most likely by now you have received a lot of communication about this topic. If you have reached this paragraph, then we can assume that this topic is of interest to you and, therefore, we will attempt to explain to you, in the simplest possible way, what we have changed in order to ensure your privacy.

The new regulations that applies to personal data is at the base of all our actions as a company. In our case, we must have your consent to to handle any personal data that is supplied to us by you; including those resulting from your registration to use the application. As you understand, in order to use the Wallapop app to chat or upload items or so that we can select publicity according to your taste and preferences, we require some personal information. If you choose not to supply this data, you will continue to see adverts but they will not be based on your interests.

Here are few of the frequently asked questions we receive:

Who is responsible for the handling of my personal data?

Wallapop is responsible for the data that you share with us. If you have questions, comments or suggestions or if you want to exercise any of your rights explained below, please contact us on this address privacidad@wallapop.com.

Does this policy apply to me?

Wallapop may not be used by individuals younger than 14 years old and it is recommended for those over 18 only. If you are over this age, we recommend that you read or privacy policy in order to fully understand it.

Why are we making these changes?

We are updating our privacy policy in order to comply with the new the legal framework, that said, you should see very little change in the use of the app. The system will continue to work in the same way; you will still see adverts (that may or not be relevant to your interests) and the services we offer will remain the same.

When will you collect my personal data?

Wallapop collects personal data from the registered users on our website and application and those who consult and navigate without having registered. Wallapop obtains data on your IP address and other indicators related to the device you are using to access our website and application. We also collect data from your registration as a Wallapop “user” as well as the data gathered as a result of navigating, requests, adverts, conversations, searches, purchases, ratings of other users, participation in competitions and the data obtained when linking your account to wallapop via your Facebook or Google account. In addition, with your permission, Wallapop will be given access to the location of your device so that we can inform you about the items that are closest to you, allowing you to fully enjoy all the services we offer.

Which data do you use?

Wallapop only use the data that is strictly necessary for the use of the application and those for which you have given previous consent.

What is this data used for?

Wallapop has access to your IP for the following purposes: - In order to know the origin of the download of the application, for our legitimate use, to give you access to the best offers. - In order to access your location while you use the app or website so that we can show you the products that are closest to you. The handling of this data is only allowed with your previous consent to the cookies policy or the device settings. In the case that you have registered via the application and/or website, any data of a personal nature will only be used for the following purposes: - To manage your registration and preferences as a user within the profile section; offer the services of our website and/or application that you have requested. By signing up, you agree that Wallapop may legitimately use your data for those purposes. - To ensure the best use of our services and products and protect against illicit use or other use that does not comply with our policy or values. We are also able to terminate the registration as an effect of specific legal obligations that ensure we protect our users, services and products. - Show adverts tailored to the purchasing and navigating habits obtained from the use of our application or website, in view of our legitimate purpose of improving the commercial offering. - To send, by various means including electronic, commercial communication relating to the services and products offered by Wallapop. These may relate to your consumption patterns, navigation or use of our webpage and/or application. Wallapop undertakes this action taking into account the relationship maintained with the user and ensuring that the communication focusses on our products and services. - Manage your participation in the competitions we organise; this is justified by your agreement to the legal conditions corresponding to your free entry into the competition. - To analyse the content of the chats in which you interact with other users. The purpose if this is to verify the lawful use of our services. The handling of this data is done under the protection of our legitimate interest to ensure against illicit and fraudulent use of our services. - To carry out the tracking of delivery of your products and services purchased via the website and/or application. Wallapop undertakes this process only once you have agreed to the general conditions of use when employing these services. - To manage and monitor the sale of bumps or visibility positioning. The legitimate use of this data is as a result of the user’s consent to our terms and conditions of use when contracting these services. - To manage the complaints and comments about products and services acquired via our website and/or application. This forms the basis of our legal obligation to comply with the legislation on the protection of consumers and users. - If you have given your express permission to this effect, we will share your data with third parties in order to display adverts that match your purchasing and navigating preferences within our and external services and products. This process can only be undertaken with your previous consent.

How long will my personal data be stored?

If you are not registered on our webpage or our application, the duration of conservation of your personal data by Wallapop will be the following: - The access to the IP address or other identifier of your device in order to locate the origin of the download of our application and/or website once the download is completed. - Wallapop has access to and collects data, for the aforementioned purposes, on the location of the device while the geo-localisation feature is enabled. When you delete your registration as a user of wallapop, we will delete all of the information we have that belongs to you. However, Wallapop will conserve purely statistical data on the use of resources and tools.  

Who will my personal data be shared with?

To be very clear; your data will only be shared with third parties in the specific case that you have consented to this. We share data with outside companies in order to offer you services for which we collaborate with other entities. An example of such is the shipping service with whom we share your postal information. If you accept that publicity may be chosen according to your taste, we will use tools in order to select said publicity.

What are my rights concerning the protection of personal data?

Your rights to this data include access, rectification, elimination, examination and restriction of use and portability, as well as the repeal of any consent you have previously given. Each of these points is explained in the links we have supplied in the introduction and also via email on this address: privacidad@wallapop.com.